Code of Conduct

In addition to adhering to NASFAA’s statement of Ethical Principles, the Freed-Hardeman University Office of Student Financial Services code of conduct is as follows:

• We do not require the use of any particular lender or limit the student’s right to choose a lender.
• We do provide a link to a third-party student loan marketplace, as well as the TILA statements for lenders represented within the marketplace, and we provide a list of historical lenders who have served our students over the last five years on our website.
• We do not solicit lenders or accept anything of value from them in order to gain an advantage in our student loan business.
• We do not accept gifts of more than nominal value from any lender.
• Employees of the Office of Financial Aid may not, under any circumstance, enter into a contract or agreement to work for any lender while also working for the university’s Office of Financial Aid.
• Does not accept staffing services from external lenders’ employees or representatives.
• Prohibits external lenders’ representatives from identifying themselves as representatives or agents of the Office of Financial Aid at FHU, and further requires that all external lenders’ representatives identify themselves as such from the moment they set foot on campus.
• We do not assign any borrower to a particular lender, nor do we refuse to certify or delay certification of a loan based on the borrower’s choice of lender.